How AI-Based Robots and Humans Can Work Together In Different Industries?
The integration of Artificial Intelligence-based robots in the workspace has widespread applications. For instance, it can be used in warehouse operations, distribution channels, and security services. It is widely believed that automation and artificial intelligence will be drivers of enterprise transformation and information processing. AI-based robots and humans can work together to move beyond performing monotonous activities by automating the process flow. This has the potential to enhance the operational efficiency of the business significantly while increasing effectiveness in the workplace. The decision-making process will also be optimized. This integration, also popularly known as intelligent automation has quickly become a part of the business structure of many companies in the modern era.
Why Are Companies Using AI-Based Robots?
One of the major obstacles in the scaling up of an organization is the requirement of manpower to carry out the operations. For instance, an E-commerce business would need to have a large number of employees for the movement of products from one place to another, lifting the products and then putting them into packages. With the use of robots, all these operations can be automated by using, for instance, self-driving trucks for movement and robots for picking up the products. Moreover, the other cost benefits that can be achieved is a reduction in administrative costs such as electricity, air conditioning etc. In addition to these benefits, other incidental losses such as theft by workers and training costs need not be incurred.
Advantages Of An Artificial Intelligence Integrative Environment
The integration of Artificial intelligence-based machines in the work environment helps in augmenting and enhancing human performance. AI-based robots and humans can work together to render the following benefits in a collaborative environment:
AI-Based Robots And Humans Can Work Together To Speed Up Operations
In many industries, it is essential that activities are performed accurately and quickly. For instance, credit card companies have to authenticate transactions to detect frauds in a span of seconds. Failing to do so would result in the company absorbing these losses. Moreover, if such detection takes a long time, it may result in deterioration of customer satisfaction. This is where AI comes in. It can process multiple transactions in seconds and detect signals to recognize patterns that indicate possible frauds. This drastically decreases the number of false positives, allowing the human investigators to actually determine the authenticity of those transactions that the AI has flagged. This collaborative environment helps in striking a balance between speed and accuracy.
Expanding and Scaling Business Processes
The scalability of business processes is a major problem which many organisations face, especially when these processes depend on human labour without any machine assistance. For instance, a company that wants to recruit a large number of employees will have to ensure proper evaluation of each applicant’s portfolio. Using AI, creative and effective ways for a preliminary screening can be formulated. For example, a set of questions can be asked to each candidate and objective analysis can be made for each of them based on their responses. Candidates who pass the screening stage would then have to clear a human to human interview.
There is so substantial data that indicates that this model results in the recruitment of better employees, but the scope of recruitment has definitely been improved.
Potential To Make Better And More Informed Decisions
AI helps in the provision of accurate and detailed information which assists the employees and management of a company to make more informed decisions. This is particularly important for making those decisions that tend to have a long term impact on the company. For instance, if a company wants to formulate a policy regarding the maintenance of a machine, it can use AI for collecting data from a large number of machines performing similar operations, which ensures that that the decision taken is not merely based on the management’s intuition or instinct, but is rather based on facts.
Personalization and Customization
One of the most important aspects of carrying out a successful business is providing customers value through the end product. AI makes the use of algorithms to collect data about customer preferences and assisting in the generation of personalized goods and services. For example, E-commerce companies use AI to track the order history and search history of potential customers and based on the data collected, they show related advertisements. Similarly, an app that streams music of TV shows uses AI to generate customized preferences to a wide variety of consumers based on their preference in artist, actor, genre and so on.
Streamlining Process Flow
Rigidity in the operations and processes in a company can have dire consequences on an organization in the long run. The lack of flexibility can lead to the organization incurring additional costs, losing their customer base, competitive advantage and so on. AI substantially solves this problem by automating these rigid processes. Not only this, with the exposure to new data, machine learning can be used to be adaptive to any changes in the environment which requires a response from the organisation. This gives the management agility and keeps the entire organisation dynamic.
Artificial Intelligence, in the form of human-machine collaboration, enhances the communication flow. For instance, AI-based voice agents such as Siri facilitate the communication process between people. They can transcribe the proceedings of a meeting in written or is a chatbot. The bot caters to the requirements of a plethora of customers by generating pre-programmed responses. This vastly improves the scalability of companies and has lasting effects on increasing their customer base.
Can Robots Substitute Humans?
The general perception among the masses is that the near future will see the complete substitution of human functions by robots. It is no secret that more and more companies are looking to integrate automation into their business processes. People fear that they will get replaced by robots. On the contrary, however, robots are not killing jobs, rather they are creating more job opportunities. They are being used to perform repetitive tasks and are based on a single task model. This creation of job opportunities can be attributed to humans complementing the robots in the performance of an activity. Many companies are investing heavily to find common grounds for humans and robots to work together. Thus, at least in the near future, human skills would still be required in many activities where creativity or subjectivity is involved.
Elon Musk, CEO of Automobile giant Tesla, said in a tweet: “Yes, excessive automation at Tesla was a mistake. To be precise, my mistake. Humans are underrated.”
Yes, excessive automation at Tesla was a mistake. To be precise, my mistake. Humans are underrated.
— Elon Musk (@elonmusk) April 13, 2018
This has led to the emergence of a new concept, Cobots ( Human Collaboration + Robots). These cobots relieve the humans of monotonous and strenuous tasks, which help to focus on more value-generating tasks. Thus the usage of cobots along with humans provides an optimum balance in the performance of activities which ensures effectiveness and efficiency. Another advantage of using a Cobot is the cost factor. Cobots are available for an average price of USD 45,000. The aspect of affordability plays a major role in the adoption of this technology.
Intelligent automation is now widely being adopted, and just as analysts have forecast, this is fuelling the emergence of a whole new class of workers. The jobs which are being eliminated pave the way for new openings with better opportunities for current employees. Humans, after all, are required to oversee and control automation, not to mention the identification of new entry points, the potential implementation schedule, etc. Robots and humans indeed have plenty of space to work together in the future.
Applications of AI-Based Robots in Different Industries
Robots have an inherent advantage in the fact that they do not have any bias in the identification of threats. Robots have become an integral part of the security program of any company. This ensures that activities such as surveillance can be performed with precision, which has substantial chances of becoming erroneous if performed by humans. Robots, however, cannot substitute humans, rather they only augment their presence.
Following are the ways in which robots are being used in the security landscape
- Identification of dangers by detecting unusual changes in temperature, explosive devices, gas leaks and other indicators of a potential threat.
- Robots can also assist in real-time monitoring and patrolling thus increasing the security coverage and essentially extending the security presence.
- Robots can also be used for biometric authentication of personnel thereby minimising security intrusion. They can also send an alert to a human security guard who can then act upon the potential security threat.
The movement of products in a warehouse requires a substantial investment in labour, time and energy. With the deployment of robots, these operations can be performed seamlessly and with a minimal probability of any error. The robots can be used for picking up and moving the packages while the humans can add value by customised packaging as per the customer specifications. This allows organizations to provide more value to their customers through faster and more efficient distribution.
AI is being used in military fields to assist soldiers in the Warfield. Drones are being used for surveillance and monitoring enemy fields. According to Jean Vettel, a senior neuro-scientist at the Army Research Laboratory (ARL), the use of technologies that can predict the behaviors of the soldiers helps in the creation of a more optimized team.
The importance of AI and AI-based machines in an organization can by no means be understated. Companies need to find and strike the right balance between humans and machines in order to ensure that operations are performed in the most optimum way. Decades ago the world saw the industrial revolution changing the very way in which a business operates. Today, it is safe to say that a digital revolution is upon us which would prove to be a game-changer for companies all around the world.